Monday, October 19, 2009

Web Page Headers














It goes without saying that wit is wasted on machines, especially search spiders. I could write a story entitled "Our Favorite Cable Company does a Stellar Job of Demolishing our House!" and the sarcasm would be lost on Google's bots.

A lot of time is spent putting content on a page, but you shouldn't neglect the name of the page. Having a well-chosen name can be a good thing from an SEO perspective, which in turn, gives you more visitors. Because of how search engines work, you are writing for two very different types of visitors; guests, and search spiders. The first thing people see when they do a search is the name of the site, and having a site with a relevant name makes them more likely to click.

An example is The Kanji SITE, which covers the Kanji alphabet of the Japanese language. One look at the sites name told me that it's a site that focuses on learning the extensive alphabet. Because it covers a niche, and has the main keyword Kanji in the title, it's the very second result on Google for the search term "Kanji", second to the Wikipedia article on the subject.

A site named The Black Ship, which is aimed at foreigners who are looking to go to Japan, is far less obvious in intent. When I first looked at the site, I would've thought it to be a club or a site devoted to pirates. Both far from being related to Japan at all and the relevance of the name itself is rather obscure in general history. Though a clever use of the name, the obscurity means it will stay rather low on the search ranks unless they get a stroke of popularity.

Having a list of important keywords, and actually using them is vital. If I had a site focused on learning German, I'd use German, Language learning, and other related phrases as keywords, and I'd use them frequently. The keywords are what people look for. They stand out on search engine results through means such as bolding, and are sometimes highlighted on the page itself. Naming such a site however could be tricky, as a site called "SprechenSieDeutsch" wouldn't be picked up easily by English search engines due to being a German phrase, and your non-German visitors probably wouldn't remember it due to it being a nightmare to spell.

It can be tricky to have a sense of humor while having the right keywords. Computers can't pick up sarcasm, and even humans have difficulty discerning it when it's not blatantly obvious. Having the keywords on the actual content is just as important as an eye-catching and bot-catching title. It makes up for sarcasm that most bots would miss out on.

A title that has the keywords is a big help, since it may appear on multiple pages through "Recent Articles" listings and such, making your site that much more likely to be picked up by the search engines. Don't let keyword dominate your writing. You can be as subtle as you like, but people will notice you using keywords like "German Language Learning" liberally, as opposed to more natural phrases such as "Learning German".

Keeping your visitors there is important as well, since rubbish content on the top result for "Language Learning", will make them look elsewhere in their quest to sprechen deutsch. Some people, especially the webmasters of the better sites, might even accuse you of using blackhat techniques, illicit means of gaining a high rank, to get your site above the others. Especially if your writing skill is shoddy and you update once a month.

Even though you want to be high in the rankings, you need to make sure you have quality content to match your rank. There is no point in being the King if you can't rule, and we all know what happens to a King who can't rule.

Saturday, October 17, 2009

Internal Customer Service

Oftentimes the primary goal for many online companies is to provide excellent customer service. These companies frequently spend large sums of money in order to convert leads into new clients and to keep the customers they already have. But what many of these online companies fail to realize is that what is equally as important is the service they provide to their own employees. This service, referred to as internal customer service, is extremely significant not only in contributing to the welfare and happiness of the employees, who work hard to benefit both the company and the customers, but in producing the excellent services that companies wish to provide their external customers.

What is implied in internal customer service? Internal customer service is the service companies provide for people and departments working within their organization. This involves providing departments with products or information in order to help them better do their jobs; understanding, communicating, and listening to employee concerns; and promoting teamwork and morale in order to encourage an environment in which employees can work together in order to solve business-related or personal issues.

As most companies know, providing excellent internal customer service can be very difficult. Oftentimes services rendered to external customers can actually get in the way of providing a comfortable or motivating environment for employees, at times leading them to feel they are being overworked, overtaxed, and underpaid. But nowadays, customer service programs that can help with this predicament are widely available. One perfect example for instance is http://live247support.com that does things differently. You may want to check out their site to see how live chat software interacts with customers, providing answers to questions or problems they have, thereby allowing employees to work on other tasks without feeling crammed with work or rushed to meet a company deadline.

Perhaps the biggest key to providing internal customer service is reducing the costs or spending for services provided to external customers. Customer service software programs help to reduce these costs by taking over some of the tasks of the employees. They allow for companies to provide their best services to both their workers and their clients, while also helping them save money in their pockets.

Friday, October 16, 2009

Get Informed Know the Latest Trend in the Industry

What rules apply to Affiliate Marketing?

Anyone starting an affiliate marketing business should protect themselves by keeping informed of the latest developments in the legal aspects of Internet commerce.

Q: Will my income be taxed?

A.: Yes. Money made from your affiliate marketing business is taxed as income. You are responsible for recording and paying taxes on all of your affiliate marketing earnings. Customers of your websites may be liable for sales tax.

Q: Must I disclose my affiliations in blogs, podcasts, etc?

A: The law is changing in respect to mandated transparency. In blogs the trend has been for disclosure of affiliation. In some areas mandatory disclosure has been legalized. Check your local laws for clarification.

Q: What is click fraud?

A: Click fraud is when an online advertisement is repeatedly clicked with no intention of purchasing the goods or services offered by the advertisement. This is done to either benefit the affiliate or sabotage the merchant. Click fraud is a federal felony, punishable by significant fines and jail time.

Q: How can I protect myself?

A: Since click fraud can be a problem, some affiliate marketers form a limited liability corporation (LLC). The LLC is a legal business whose primary purpose is to offer liability protection to its shareholders. If someone attempts to sabotage the affiliate business by perpetrating click fraud and directing the blame to the affiliate, the owners will not be personally liable for damages.

The Live Chat Strategy


Live Chat Software can help get your business on the go and on top of communication in the everyday business industry. With live help, live people, live customer support and live chat avatar, one website can make your business more reachable and fast paced. Because it is easy to use, live chat can boost the opportunity of your business to succeed. They will give you a careful understanding of your market and your marketing strategies.

By using live chat software, your business can attain positive and negative comments from your market and by this; it makes it easier for you to understand the demands of the market all the while thus enabling you to recognize the needs of your clients. With Live chat support software, a customer representative can assist you in expanding your product and study the requirements of your customers so that you may further improve your services. Plus your clients may then experience the “thrill” of chatting with live assistants. :-)

Some software contains other support software like instant message and email notification of Dropped Chat. With Live Chat, customers can gain the advantage of instant message and email announcement which will pop out from your IM service. With the software, you will be able to hire an agent to contact your customers at whatever time they like. Live Chat also offers live support customer service to provide you with the help you need. You can start the chat with your online guests through Live Chat and appraise your live support agents.

A live chat support company named http://live247support.com construed that the software combines the highest level of chat technology with real live customer support agents. Live Chat convenient arrangement, real-time communication, and personal touch will give you an experience you never had before. It allows online companies to boost their monthly revenues by improving online guests experience. Live Chat is designed to fit consumer requirements. In the first place, the business is giving enjoyment to the customers.

Customer Support Software offers useful applications for businesses and consumers. Consumers have embraced this online form of fast communication for the reason that it allows them to converse with online e-Commerce rapidly and easy. Increasingly, consumers shopping for products and services online demand customer service; they don't want to chat to a voice mail or send an email, but they want to chat with a live person.

Not only that communicating is an online texts and a useful way to chat with online customers, it is also a promotion tool that provides online monitoring and metrics. Live chat operators can tell where your online visitors came from, including city, state and postal codes. Collect important data such as your consumers keyword searches on your websites, the time they spent on your website, how long they spent looking at your pages and more for efficient, targeted advertising.

A good customer service is something that customers look what quality is their product. In addition, live chat software assures consumers that you can easily be in contact. Many consumers choose this type of customer service over the normal customer service email. As an evidence, a lot of e-Commerce websites reported that their sales was boost by 50% after installing live chat support software.

Thursday, October 15, 2009

Holiday Online Customer Service

Retailers who sell online must always keep in mind the changes that they are required to make corresponding to the changes of the seasons. In order to deal with the holiday rush season, it is estimated that retailers hire an extra 500,000 temporary employees each year. There is no exception to this as far as customer service is concerned because the number of holiday shoppers online is fast increasing and in order to benefit from increase in shoppers it is generally essential to beef up the customer service so that more visitors to the concerned site can be turned into buyers.

Software such as the Live Chat Support offers live chat assistance to visitors to your site in order to answer their questions then and there that may crop up in their minds online. Such Customer Service Software can reduce IT support costs as compared to other methods. Live Chat incorporates offsite customer service representation as well as chat operations and automated chat. Automated chat doesn’t use people at all but it can answer most questions that usually crop up in a visitor’s mind using a database of information or FAQs. Automated chat can thus provide excellent customer service round the clock seven days a week to visitors.

A live chat company called http://live247suppport.com suggests that instead of being baffled and upset by a major market shift or rapidly increased sales due to the holiday season or instead of spending money on technology that may quickly become outdated, retailers should opt for customer service software that is inexpensive and easy to bring up to date. Such software ensures the speed and functionality needed by retailers to extend excellent customer service that eliminates any delays or extra costs usually involved with such software. This software also enables the online retailers to increase or decrease their operations as the need may arise.

Wednesday, October 14, 2009

Economical Customer Support

Live Chat Software shows clearly how software that is both helpful and advanced can also be economical, while at the same time generating more sales from your website. With such an easy method of communication with your customers, and being able to answer queries and resolve issues so quickly it gives the customers enhanced buoyancy and gives them more confidence in your site.

This software can also be used for screening purposes. It will let you view where they are from and how they reached your page. It also has the advantage of letting you direct customers toward the relevant pages, optimizing the chance for them to purchase. If they are unsure you can also chat to them on a one-on-one basis, something that goes along way to closing a deal.

An interactive site, enabling you to deal directly with your customers is something essential to any commercial website nowadays. Providing Live Help and Support is crucial and with sites like http://live247support.com , Customer Care Services provided on your website can now be the best since the software lets you talk to more than one customer, so you can multitask – allowing you to maximize the opportunities available at any one time. By enhancing response time and using canned responses to push web pages you will diminish support costs significantly.

Rate options are very reasonable for Live Chat Support. Including the Time, visitor Supervision, Live text chat, automated positive chat invitation and automated chatting, personalized online and offline status graphics, marketing URL’s makes this a hugely valuable Software package. As well as all this you can Incorporate with Auction web sites such as Ebay. Various audio notifications are another valuable feature. There is no download or installation required, and the individual window application is completely free. A great hit counter and hit log analyzer further enhance the quality of this software. You can also leave messages for personalized visitor chats. For many sites a language function is important and with Live Chat Software you can use any language using the geographical location tracker for visitors, such as City, Region, Canned responses, Pro-pop Ups or Auto Pop-ups, or publicity campaign tracking. Each of these is available and everything listed above with Live Support Software, and all at a very reasonable cost.

Maintaining Quality Customer Service

Customer service is foundational for success in business. Customer service is meeting the customer needs, treating the customer with respect and providing accurate information. Prompt and efficient response time is essential, time is money and no customer wants to wait. Listening to the customer and responding to their needs develops a good rapport. Ask questions to confirm the customer is completely satisfied and all issues are resolved. Customer satisfaction creates a forum that will lead to new customer conversion.

Customer service is critical and with the increased criticism and spotlight on companies that provide poor customer service it is fundamental that businesses offer good quality and responsive customer service. Many companies advertise that they provide good quality customer service however, that is not always true. Businesses are now putting a greater emphasize on improving customer service and response times which will lead to customer conversion.

Customer service is more than providing assistance on the product or service offered but total care assistance includes good quality support and overall customer satisfaction. Many businesses find it difficult to offer live customer support to visitors of their websites but companies like http://live247support.com makes it easier now by providing several packages of live chat support to choose from, thus making every possible alternative option available for everyone.

Customer service software and chat live software offers small businesses the good quality customer service that is necessary to increase customer conversion. However, customers only stay when satisfied so growing a customer base and maintaining those customers are equally important. Customer service software and live customer support software provide the essential help needed to offer good quality and efficient customer service.