The pace of the world today requires business to be constantly reachable and for businessmen to reach out to and be reached by their clients. While communications methods, such as email and interactive text messaging, are popular and a boost to businesses, there is nothing as personal as communicating with a customer ‘live’. This is where live chat software, designed specifically to enable live communication between customers that are shopping, or browsing through a website, comes to the rescue. The time spent, from when a customer likes a product or service to coming to a purchase decision is shrinking. This means that any customer with a query or a doubt must be dealt with immediately, or else, there’s the risk of losing out on the customer. The software, offering a LiveChat module that seamlessly gels with your website; also comes in an optional AutoChat module. Without any limitation to the size or the volumes of business being transacted, the Live Support Software Option is scalable and will meet all business requirements. It is specifically useful where interacting with casual website visitors is concerned; with the aim of communicating with them to convert visitors into customers. Visitors are immediately more involved as soon as a personalized approach is taken, resulting a heightening in interest. The instantaneous nature of the process is a business enabler delivering quick customer service turnaround times. Live Chat support is really worth trying out, since it’s genuinely as close to a complete query satisfaction. Another thought is to consider outsourcing live chat to http://live247support.com as there are many available options for any business type.
Back in the day it was common practice for a customer to walk into a business establishment to sort out a transaction, clear questions and go through a sales process physically. Soon, technology progressed enough for product transacting to be accomplished online. But, the process can be daunting for most, and the presence of an actual person, guiding the customer through the process, all ‘live’, is all the push that a customer requires to commit. This shift in online service quality towards becoming a fully interactive website is what provides the ultimate ‘customer delight’.
According to a study(1) , the facility for customers to talk with a relation executive, or even other customers, provides an enhanced experience that helps ease the entire online browsing, querying and transaction process. With the study of twenty five companies, for online experience and best practice; it is positively identifiable that one on one chat, directly speaking to a relations executive and being led through the website is the surest way for achieving customer satisfaction. Where online business is concerned, it is all about capturing the customer’s attention and providing a delightful experience. Repeat patronage and referrals greatly increase with the enhanced quality of online experience at a website offering instant online communications with a personalized touch. With this solution, this kind of experience may be quickly implemented to a website resulting in a geometric increase in customer capture and patronage.
Until the Next Post,
Alexander French
--------------------------------------------------------------------------------------------------------------- (1) Miller, Michael (2008) Online Marketing Heroes: Interviews with 25 Successful Online Marketing Gurus. Hoboken: John Wiley and Sons. Page: 41
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